Programme

THURSDAY, 6 JUNE 2019

'The Role of Department Stores in Megacities'

11.45 :

Registration Desk opens / Welcome Coffee & Tea in Foyer

13.00 :

Welcome & Opening

Mr Ken Akamatsu, Chairman of Japan Department Stores Association & Chairman of Isetan Mitsukoshi Holdings, Japan
Mr Tatsuya Yoshimoto, President of Daimaru-Matsuzakaya, Japan
Mr Paolo de Cesare, Chairman & CEO of Printemps, France & IGDS President

13.10 :

Session 1 - 'The Cities of Tomorrow'

‘Granular Growth Through Cities’
Ms Naomi Yamakawa & Mr Jean-Baptiste Coumau, Partners at McKinsey & Co, Japan
‘Becoming World's Most Entertaining Department Store’
Mr Naoya Araki, President of Hankyu Hanshin Department Stores, Japan

14.10 :

Session 2 - 'Customers' Lives'

‘Key Findings of the Eighth Triennial Thematic Survey’
Ms Motoko Matsushita, Director & Mr Hiroyuki Takagi, Research Director at Nomura Research Institute, Japan
‘Onitsuka Tiger Marketing Strategy’
Mr Motoi Oyama, Chairman & CEO, Representative Director of Asics, Japan

15.00 :

Refreshment Break

15.40 :

'A Culture of Purpose'
Mr Marco Bizzarri, President & CEO of Gucci, Italy in discussion with Dr Robert Campbell, Director-General of the National Institute of Japanese Literature, Japan.

16.10 :

Session 3 - 'Service & Hospitality'

‘Where Heritage Meets Innovation and Emotion'
Mr Peter Camille Borer, COO of The Peninsula Hotels, Hong Kong
'The Future of Luxury Retail'
Mr Mario Grauso, President of Holt Renfrew, Canada

17.15 :

Closing Day 1

18.30 :

Official Dinner & Award Ceremony
Followed by After-Dinner Drinks

FRIDAY, 7 JUNE 2019

'The Role of Department Stores in Megacities'

07.00 :

Registration opens / Coffe & Tea in Foyer

08.00 :

Welcome Remarks

08.05 :

‘Reengineering the Department Store in a Post-Digital World?'
Mr Doug Stephens, Retail Futurist of Retail Prophet, Canada

08.35 :

Session 4 - ‘Sustainability, Building a Community’

. Ms Yuwadee Chirathivat, Chairwoman of Central Department Store, Thailand
. Ms Laura Puricelli, Director at PwC Italy
. Mr Kei Suzuki, Director & Executive Officer of MUJI / Ryohin Keikaku, Japan
. Mr Tatsuya Yoshimoto, President of Daimaru-Matsuzakaya, Japan

Roundtable moderated by Ms Yuki Isogai, International Development Sustainability Partner at PwC Japan

09.20 :

Session 5 - 'Footfall & Traffic to Department Stores'

'International Shoppers: A Growth Driver for Department Stores’
Mr Greg Gelhaus, CEO Asia Pacific of Global Blue, Singapore
‘Social Retail’
Ms Astrid Klein & Mr Mark Dytham, Founders and Architects of Klein Dytham Architecture, Japan

10.20 :

Refreshment Break

10.50 :

Session 6 - 'Town Square Strategies'

‘David Jones: Renovation and Innovation’
Mr Ian Moir, CEO of David Jones, Australia
‘The Art of Kizuna: Empathy’
Mr Masao Ariga, President of Hermès Japon, Japan
‘The Anchor Job’
Mr Vittorio Radice, Vice Chairman of Rinascente Group, Italy

12.20 :

Wrap Up & Closing

12.30 :

Snacks & Drinks

13.15 :

Optional Store Tour in Tokyo (by registration only)

18.30 :

Farewell Cocktail at The Grand Ginza of Ginza Six
Open to all delegates. A short ceremony will be held at 19:15.

21.00 :

Delegates on own discretion

Simultaneous translation into Japanese, Chinese and Korean will be provided during all sessions.